Terms and Conditions

Welcome to Dogwarts Dog Training. By using our services, you agree that you have read, understood and agree to the following terms and conditions. Please read them carefully.

Definitions

‘You’ or ‘Client’– The dog’s owner or carer who is engaging the Trainer’s services

‘Trainer’ or ‘us’ –  Dogwarts Dog Training 

‘Session’ – the booked time for the provision of Services.

1. Services Offered

Dogwarts Dog Training provides the following services:

• Kennel Club Good Citizen Training, Puppy, Bronze, Silver and Gold
• Dogwarts Dog Training Platinum 
• 1:1 Training Sessions / Home Visits
• Workshops, including Trick Training. Recall and Agility Foundations

2. Booking and Payment

• Booking: All services must be booked in advance  by contacting us directly. Bookings are only confirmed once a confirmation message has been received. 
• Payment:
• 1:1 Sessions/Home Visits: Payment is due no less than 7 days before the booking in order to confirm the training session. If payment is not received on time, the session will be cancelled. Any cancellations or rescheduling by the Client less than 48 hours before the training session will not be refunded and a new appointment will have to be made.
• Training Courses: Payment is required at the time of booking in the form of a non-refundable deposit. Once this deposit has been paid it is not transferable or refundable unless special circumstances are agreed at Dogwarts Dog Trainings discretion. The remaining balance is due no less than 7 days before the course start date, if payment is not made in time, the space will be released and no refund shall be given. Classes are planned carefully with a set timetable, and new dogs cannot be added to the course to take your place, for this reason, once the course has begun, no refunds are issued. Dogwarts must be notified at least 14 calendar days before the class begins for any transfers to another course. Transfers to other course dates are subject to availability and cannot be guaranteed. Any requests to transfer or cancellations after this time will result in loss of deposit and a new registration will be required.  

3. Missed Classes 

No refunds or part refunds will be given for missed classes due to, but not exclusive to, illness, injury, females in season, holidays. Please notify us beforehand if you will miss a class. Unfortunately we are unable to provide make up sessions as the classes are progressive and follow a set schedule with limited capacity, however we will endeavour to ensure you are able to catch up at your next attended class. If your dog cannot attend, we would encourage you to attend the class to get the information and practice at home. 

The courses and workshops are planned in advance so ensure you can attend all dates before booking. Be sure you’re happy with the training start times and location. If no contact is made during the course, no refunds can be made retrospectively. 

Dogwarts Dog Training reserves the right to remove a dog from classes if they believe the class environment to be detrimental to their welfare or behaviour, or if other dogs in the class are likely to be adversely

affected by this dog. In such cases fees will

either be offset against one-to-one session(s) or refunded, as agreed with the Client.

1. Safety and Owner Responsibility 

• Dogs must be fully vaccinated to attend class and proof may be required. This is for the safety of your dog and therefore no exceptions can be made. 
• Children are welcome at class but please ensure they are carefully supervised and aware of safety around dogs. Please do not allow your child to approach another dog unless you have confirmed with the owner it is safe to do so. All children under the age of 18 must be accompanied by a parent or legal guardian. 
• Please do not bring your dog to class if they are exhibiting any signs of illness or infectious disease or if they are in season. You are welcome to attend without your dog to gather the information. 
• Please keep your dog on a lead at all times on site unless instructed by a Dogwarts trainer. Flexi leads are not allowed in class for the safety of all in class. 
• Owners hold full responsibility for their dogs at all times. Please ensure you clean up after your dog. 
• A maximum of 2 handlers are allowed to attend with each dog in order to ensure we don’t go over capacity of the venue 
• By agreeing to these terms and conditions, you confirm that your dog has never displayed aggression or aggressive tendencies towards another dog or person. Nor have they damaged or injured a person, other animal or property. 

5. Liability

• Risk Acknowledgement: By participating in our training sessions and workshops, you acknowledge the inherent risks associated with dog training and agree to release Dogwarts Dog Training from any liability for injuries or damages.
• Insurance: It is the client's responsibility to ensure that their pet is covered by appropriate insurance. Dogwarts Dog Training holds all the appropriate insurance for their activities, details are available on request. 

6. Confidentiality

• Personal Information: We are committed to protecting your privacy. All personal information provided will be handled in accordance with our Privacy Policy. 

7. Changes to Services

Dogwarts Dog Training reserves the right to modify or discontinue any of our services at any time without prior notice. We will notify clients of any significant changes.

1. Photos & Social Media
    

You and your dog may be videoed and/or photographed during the training class, or 1:1 training consultation, for social media, educational and advertising purposes.

Any media of under 18’s will not be used without written permission of their legal guardian. By agreeing to these terms and conditions you give consent for Dogwarts Dog Training to use these materials as stated above. Please inform us in writing if don’t wish for any images to be used. 

9. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at through the website contact form:

Last updated: June 2024Welcome to Dogwarts Dog Training. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Services Offered

Dogwarts Dog Training provides the following services:

• Kennel Club Good Citizen Training, Puppy, Bronze, Silver and Gold
• Dogwarts Dog Training Platinum 
• 1:1 Training Sessions / Home Visits
• Workshops, including Trick Training. Recall and Agility Foundations

2. Booking and Payment

• Booking: All services must be booked in advance  by contacting us directly.
• Payment:
• 1:1 Sessions/Home Visits: Payment is due no less than 7 days before the booking in order to confirm the training session. If payment is not received on time, the session will be cancelled. Any cancellations or rescheduling by the Client less than 48 hours before the training session will not be refunded and a new appointment will have to be made. 
• Training Courses: Payment is required at the time of booking in the form of a non-refundable deposit. Once this deposit has been paid it is not transferable or refundable unless special circumstances are agreed at Dogwarts Dog Trainings discretion. The remaining balance is due no less than 7 days before the course start date, if payment is not made in time, the space will be released and no refund shall be given.
   

3. Client Responsibilities

• Accuracy of Information: Clients must provide accurate and complete information about their pet's history, behaviour, and any relevant medical conditions.
• Attendance: Clients are expected to attend all scheduled sessions on time. If you are unable to attend, please notify us as soon as possible.

4. Dogwarts Responsibilities

• Qualified Trainers: All training sessions and workshops will be conducted by qualified and experienced trainers.
• Safety: We prioritise the safety of all participants and their pets. Any aggressive behaviour by pets or owners will not be tolerated.

5. Liability

• Risk Acknowledgement: By participating in our training sessions and workshops, you acknowledge the inherent risks associated with dog training and agree to release Dogwarts from any liability for injuries or damages.
• Insurance: It is the client's responsibility to ensure that their pet is covered by appropriate insurance.

6. Confidentiality

• Personal Information: We are committed to protecting your privacy. All personal information provided will be handled in accordance with our Privacy Policy.

7. Changes to Services

Dogwarts reserves the right to modify or discontinue any of our services at any time without prior notice. We will notify clients of any significant changes.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Dogwarts operates.

9. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at through the website contact form:

Last updated: July 2024